Warranty

Buena Goods are intended and designed to be durable. We are committed to it. In a world where anything is possible, we use durability as one of our design filters. If you ever encounter issues with your bag—we want to hear about it. The human hands that sewed your bag can also repair it and our goal is to repair everything we can.

If your product fails due to workmanship, we will repair or replace for free.

At any time in the life of the product, if damage is caused by normal wear and tear, accidents, frisky dogs, an anchor you had to haul around, or a wayward knife collection we will repair it, email us with pics of the damage and we'll do an assessment. A small sewing fee might be involved depending on the damage. Email heya@buenagoods.com with the subject line REPAIR INQUIRY, please include some photos and we will send you a form to include along with your bag when you ship it back to us. REPAIR TIMELINE: Expect your repair to be returned within 6 weeks of receiving your bag. Feel free to reach out to heya@buenagoods.com if you need a status update!

TAKE BACK PROGRAM: If you feel your product has reached the end of its life, we would love for it to come back to the mothership. We want to see how our bags are aging and use it as research for improvements.  Email heya@buenagoods.com TAKE BACK and we will send you are return label OR drop off in person at our shop in Salida. In exchange, we will give you a discount code for a freshie! Who doesn't love a freshie Buena?

Thank you!